How do you pick an outdoor lighting company? Naturally, I think you should definitely choose OLP if you live anywhere near the Greater Toronto Area. But let’s imagine you live far away. What advice would I give for selecting the best outdoor lighting company near you?
Of course, you’d want a company that offers high quality products. But they all claim to do that. So before I even looked at any fixtures or designs, I’d ask these 5 questions first:
1. CAN I SEE YOUR INSURANCE?
The very first step is to eliminate the risk of an under-insured or non-documented crew working on your property. If there is an accident, make sure you won’t be at any risk. You should ask for verification of active liability insurance coverage of at least $5,000,000, and up-to-date Workers compensation coverage and WSIB.
2. DO YOU SUB-CONTRACT ANY WORK?
Many general landscape contractors use third parties to do the actual work, and this is often the case with outdoor lighting. But then you have no assurance of who will actually be working on your property and what their qualifications are. Plus it leads to “finger pointing” if something goes wrong. I’d strongly advise you to only consider companies that have their own on-staff designers, installers, and maintenance crew.
3. IS OUTDOOR LIGHTING YOUR ONLY BUSINESS?
A lot of companies just dabble in outdoor lighting, especially when times are slow. But think of it this way: no matter how great your plumber is, you wouldn’t hire them to do your interior decorating. Companies that only do lighting part time generally don’t have access to the highest quality fixtures, nor the same range of solutions. Instead, they’re likely to want to sprinkle the same bullet lights everywhere — the old “I only have a hammer, so everything looks like a nail” problem.
4. WHO STANDS BEHIND YOUR WARRANTY?
A warranty is only as good as the company backing it up. Ask how long the company has been in business, but just as importantly ask what happens if they go out of business? Is there a national or international network in place to back up their warranty and continue service?
5. DO YOU OFFER A NIGHTTIME DEMONSTRATION?
Outdoor lighting is a highly visual thing. Not long after installation, your fixtures will become invisible to you during the day. But the nighttime effect is always front and centre. Seeing the actual proposed lighting effects, at night, right on your own property, can sometimes be the only way to be sure the design is right for you. Don’t rely on a 3D rendered walkthrough, either, since those are notoriously inaccurate compared to how the actual effects will look in person.
Only after asking all 5 of the above questions would I want to see any fixtures or start talking about designs. If you can’t get the right answers to the above, it’s better just to look somewhere else (such as one of the 60 Outdoor Lighting Perspectives locations all across the United States).
Of course, if you need outdoor lighting in the Greater Toronto Area then you can get great answers to all of the above questions if you give us a call. Just saying.